The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people’s lives. Alliance solutions address the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation. With novel partnerships, the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet, drive prosperity, and nourish people.
 

More specifically, the Job Trainee will:

• Log all support requests using a call tracking software
• Answer staff questions in person, by phone and via ticketing system
• Capture and complete appropriate details to ensure prompt resolution of incidents/requests  and promptly escalate where required
• Assist in documenting commonly occurring issues and fixes
• Install, configure, and maintain desktop and laptop computers, networks, printers, and  software
• Perform printer maintenance duties
• Troubleshoot and resolve basic network end-points access for end-users
• Provide IT support to guests and visitors during meetings and conferences
• Provide maintenance, configuration and troubleshooting of conferencing equipment
• Perform basic administrative support
• Provide regular feedback on operational and support experiences 
• Support other activities as required