The Development Operations Manager, Asia Pacific, will be responsible for collating, managing, tracking, analyzing and reporting on key fundraising data from the U.S.-based AP Philanthropy Team and the five AP in-region Development Teams. They will support and partner with AP in-country Development Program Specialists, or those responsible for tracking fundraising data for that Business Unit, to ensure data is inputted into our Customer Relationship Management system (currently Blackbaud CRM) in a timely, consistent and accurate fashion. They will identify priorities based on the needs of multiple programs or areas of focus. They will perform complex analysis on key organizational data, for instance, historical giving, trends and income projections, which may include donor or gift information. They may be responsible for processing gifts. The Development Operations Manager, Asia Pacific, must be an expert in the systems and resources utilized by the team; applies knowledge to providing organizational support and designing communications related to the resources. They will have substantial contact with stakeholders and serve as the lead liaison with partners. They may take on additional duties to enhance the work of the team, such duties may include, but are not limited to, leading training initiatives, developing documentation, and/or enhancing the systems and tools used by the team. They will keep up-to-date on market trends and best practices in order to improve services. They will analyze situations, evaluate alternatives, and implement solutions in order to improve effectiveness. They will modify processes and practices based on an expert understanding of related policies and procedures.
RESPONSIBILITIES AND SCOPE
Act independently and in supervisor’s stead as needed, exercise independent judgment to identify and solve problems.
Decisions may have program-wide impact and affect staff in non-program areas.
Demonstrate sensitivity in handling confidential information.
Does not supervise any staff but may take a leadership role in interdepartmental teams to coordinate the work of peers.
Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
Financial responsibility which may include working within a budget, processing invoices and transfers, and negotiating and contracting with vendors.
If required to provide centralized support to chapters or programs, will work with a minimum of five chapters or programs.
Implement program’s strategic goals.
Lead project teams as assigned for the development and implementation of new initiatives or the improvement of existing programs.
Manage a complex account or client relationship.
Manage and implement multiple projects, which may include managing budget, setting deadlines and ensuring accountability.
May manage or participate in complex negotiations.
Provide oversight for one or more key functions of the team.
Travel occasionally, work long and flexible hours as needed.
Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
Work is diversified and may not always fall under established practices and guidelines.