The Financial System Product Manager will provide management and support for RA’s Financial Systems platforms—which include Oracle NetSuite, SAP Concur, and Workday Adaptive–and ongoing configuration, integrations, maintenance, and enhancements. This position will partner with various department within RA including, but not limited to: Finance, Technology, & Administration, Development, and Human Resources. It will be the main point of contact for staff to support their use of the Financial Management Systems.

Responsibilities:

• Define and manage the financial product strategy, product backlog, and roadmap that aligns with the company vision and goals.
• Deploy product changes/enhancements, conduct quality assurance, and oversee change management procedures addressing product optimization across all stakeholders.
• Drive requirements gathering and validation by collaborating with internal stakeholders for FMS.
• Provide internal customer service supporting stakeholders on various issues such as report development, dashboarding, training, process mapping, etc.
• Lead vendor relationship with NetSuite, Concur, and Saralux, and act as primary point of contact for NetSuite and Concur support issues and release management processes.
• Responsible for supporting ongoing audit and compliance reviews of the platform.
• Lead the issue management and work with DevOps team and outsourced helpdesk team to address issues.
• Collaborate with IT colleagues to maintain the NetSuite integrations to key systems through RA’s iPaas, SnapLogic (systems include Salesforce, Workday Adaptive, SAP Concur, RA’s traceability systems) and troubleshoot errors.
• Monitor RA ticketing system (Jira) for financial system end-user questions, and issues, working with NetSuite and Concur support to resolve as necessary.