The Natural Resources Defense Council (NRDC) is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet’s wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our staff helped write some of America’s bedrock environmental laws, including the Clean Water Act, and many of the implementing regulations. Today, our staff of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and internationally from our offices in New York; Washington, D.C.; Chicago; Santa Monica; San Francisco; Bozeman, Montana; and Beijing.

Position Summary:

NRDC seeks a Membership Assistant to work in its New York office. The Assistant’s main responsibilities include providing excellent customer service to NRDC Members as well as providing support to several managers in the Membership and Donor System teams. This is a great opportunity for a self-starter who enjoys working in a fast-paced environment, is comfortable with juggling multiple responsibilities and balancing priorities. The Membership Assistant’s time would be dedicated to handling a wide range of duties that enable smooth Membership services functioning and are in service of supporting high-level professionals at NRDC. These duties include, but are not limited to:

• Assist with the production and mailing of the weekly high dollar acknowledgements
• Process and track vendor invoices.
• Respond to members who call with their questions and concerns about NRDC.
• Process and monitor two hotlines for member address removals and address change requests.
• Assist the Public Education manager with e-mail inquiries from the nrdcinfo e-mail box and respond to questions from webinars.
• Conduct daily testing of the phone system to ensure continued functionality and call quality.
• Provide administrative support for the National Director and Deputy Director of Membership, the Director of Donor Systems and 2 Membership Gift Officers including preparing expense reports, and calendar management.
• Facilitate gift memberships by entering them into our donor database.
• Coordinate special member mailings including tote bags, member cultivation mailings
• Maintain inventory of stationary and other materials for the Membership department.
• Log daily interactions into the Membership Console case system in Salesforce.
• Other duties as assigned.