To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.

How

Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.

Position summary:

We are looking for 2 Customer Success Officers responsible for supporting the Rainforest Alliance’s business partners along the global supply chain (e.g. manufacturers, packers, traders, retailers and producers), giving advice to assure compliance with the standards, policies and requirements of our programs, including traceability, trademarks/labelling and supply chain requirements. Uses best practice Customer Success processes to optimize customer experiences, meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.

Responsibilities:

• Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and labelling requirements by email, phone calls and live chats in multiple languages;
• Review and approve labelling and trademark requests for certified products and promotional materials;
• Provide training as needed – via phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems;
• Collaborate internally with other teams such as Technology, Standards & Assurance, Relationship Management and Marketing to provide outstanding support to companies;
• Share inputs and feedback for customer success processes, reporting etc. as appropriate internally to support continuous improvement activities; and
• Other duties and projects as assigned.