This role is responsible for backlog management, end user training and change management for RA’s Salesforce instance that supports business processes and account management across the organization. Supports new functionality and projects by conducting discovery and eliciting requirements

Responsibilities: 

• Responsible for innovation and end-to-end launch of Salesforce functionality supporting RA business processes;
• Prioritize and maintain the backlog for new feature requests, report requests and bugs;
• Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria;
• Develop governance policy and procedures that include cross-departmental representation to define Salesforce roadmap;
• Lead change management for all new releases including the creation process documentation, conducting knowledge transfer between business and technical teams communication and trainings with stakeholders;
• Lead discovery and elicitation sessions with stakeholders;
• Resolve bugs and issues in collaboration with external vendors and teams;
• Monitor release schedule ensuring all RA teams and RA partners understand new functionality and dependencies;
• Work in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks;
• Develop and maintain appropriate tracking and reporting of product performance post-launch to evaluate future investment;
• Build reports and dashboards;
• Provide thought leadership for new functionality leveraging Salesforce roadmap updates; and
• Monitor CRM expenses ensuring they fall within budget.